Terms of Sale
1. Who you are contracting with
N.L.M.G. is the public-facing business and trading identity of an independent South African creative platform and brand, currently independently operated and not yet registered as a company or (Pty) Ltd. The platform is run by its co-founders and creative collaborators; the current operational lead (a co-founder) handles the website, administration, enquiries, transactions, negotiations and deal coordination, and no single collaborator has unlimited authority to bind the others. Registration as a private company is intended when appropriate. For consumer and e-commerce law, the seller/supplier is the individual who currently operates N.L.M.G. under the N.L.M.G. trading identity; that individual's legal name and any business particulars, and the responsible party details, will be published before the Shop opens and are kept as owner-confirmation items. Contact: hello@nlmg.co.za.
2. Who receives payment and who fulfils your order
When checkout is enabled, payment will be taken by the payment provider shown at checkout, and N.L.M.G. will be the seller unless a specific product states that a named creator is the seller. For direct N.L.M.G. sales, N.L.M.G. arranges printing through an external printer, inspects and packs the order, and dispatches it using a South African delivery service. Card details are handled by the payment provider, not by N.L.M.G. Where a product is sold on behalf of a creator (consignment, brokerage or agency), the product information will state who the seller is and who handles payment, fulfilment and refunds.
3. Product descriptions, prices and availability
Product descriptions aim to be accurate. Prices are shown in South African Rand (ZAR) and will state whether VAT is included where applicable. Prices, proposed prices and availability are subject to confirmation, and not all described products are available. Art Prints is the first category being prepared; some proposed prices remain under review.
4. Processing and delivery estimates
Production and delivery estimates, where given, are estimates and not guarantees. Delivery arrangements are described in the Shipping & Delivery policy.
5. Cancellations, returns, refunds and faulty orders
Your rights for damaged, incorrect or faulty items, and any cancellation or return rights (including any cooling-off right under ECTA where applicable), are set out in the Returns, Exchanges & Refunds policy. Those rights operate alongside this page.
6. Statutory consumer rights
Nothing in these terms excludes or restricts rights you have under South African law, including the Consumer Protection Act and, for electronic transactions, the Electronic Communications and Transactions Act, that cannot lawfully be excluded.
7. Customer support and complaints
Email hello@nlmg.co.za or call +27 83 794 0311. Include your order reference and the details of the issue. The Customer Support page explains what to include and expected response times.
8. Governing law and review
These terms are governed by South African law. This is a working draft, not legal advice, and is not certified compliant; it must be reviewed by a suitably qualified South African legal professional before the Shop opens.
