Privacy Policy
1. Information we may collect
Depending on the services you use, information may include:
• Name and contact details.
• Billing and delivery details.
• Order details and customer-service correspondence.
• Payment status and transaction references supplied by the payment provider.
• Information submitted through contact forms or other website features.
• Technical information collected by the website platform, security tools, or analytics services, where enabled.
We will not request more personal information than is reasonably necessary for the relevant purpose.
2. How we use information
Personal information may be used to:
• Respond to enquiries.
• Process and fulfil orders.
• Arrange delivery and communicate tracking information.
• Handle returns, refunds, complaints, and disputes.
• Maintain business and transaction records.
• Protect the website and investigate suspected fraud or misuse.
• Meet legal and regulatory obligations.
• Send marketing communications where the required consent or other lawful basis exists.
3. Payments
Online payments, if enabled, will be handled through the payment provider presented at checkout.
Customers should use the provider's secure payment interface. N.L.M.G. will not request card PINs, passwords, or full payment-card credentials by email or social media.
The final wording must reflect the actual payment integration and whether any payment information is accessible to or stored by the website platform.
4. Sharing personal information
Information may be shared with service providers where necessary to operate the website or fulfil a customer's request. These may include the website host, payment provider, printing supplier, courier, and relevant technical service providers.
Information may also be disclosed where required or permitted by law.
We will not sell personal information as a commercial mailing list.
5. Storage and security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Information is retained only for as long as reasonably necessary for the purposes for which it was collected, subject to legal, accounting, dispute-resolution, and other applicable retention requirements.
No online transmission or storage method can be guaranteed to be completely secure.
6. Cookies and analytics
The website platform or third-party tools may use cookies or similar technologies for essential website functions, security, preferences, or analytics.
Before publication, this section must be checked against the cookies, analytics, advertising tools, and consent controls actually enabled on the N.L.M.G. website.
7. Your rights
Subject to applicable law, you may request access to personal information held about you and ask for inaccurate information to be corrected. You may also exercise other applicable rights concerning your personal information.
Identity verification may be required before a request is processed.
8. Marketing communications
Marketing messages will be sent only in accordance with applicable requirements. Where an opt-out is available, instructions will be provided.
Transactional messages concerning an order may still be sent when necessary to fulfil that order.
9. Contact and complaints
For privacy enquiries or requests, contact hello@nlmg.co.za.
The identity and contact details of the responsible party and designated Information Officer must be confirmed before this policy is published. Customers may also contact the South African Information Regulator where appropriate.
How this page relates to the website-wide notice: this page covers the Shop only. The N.L.M.G. Privacy Notice applies to the whole website — including the Art Studio, Music, Stories, Creators, Conversations, Menace Society II, creator applications, events, partnerships and all enquiry forms — and should be read together with this page. Where the two differ, the website-wide notice is the general statement, and the difference should be reported so this page can be corrected.
Applicable framework: Protection of Personal Information Act (POPIA) and other applicable South African law.
Editorial note (not part of the published policy): before publication, confirm the responsible party / registered business details, the designated Information Officer and contact, the payment provider(s), the cookies/analytics/consent tools in use, and data-retention periods.
